Kimberley Jackson serves as the Administrative Director for Medical Care Coaching Advocacy (MCCA), responsible for managing and coordinating all customer-service related areas associated with our valued Coaching Guests. She provides supervision to MCCA Lead Coaches and Volunteers as they provide an environment of excellence and compassion to the Medical Care Coaching Experience.
Kim also proudly serves as the Administrative Assistant with the Department of Public Works Baltimore Environmental Police for the City of Baltimore.
For most of her career, Kim has served in various settings as a customer service advocate, including many years of experience as a licensed Senior Cosmetologist/Entrepreneur, as a Customer Service Associate at Macy’s Department Store, and as a volunteer at a Baltimore City Public Charter school.
Having a heart for the concerns of people, Kim aspires to pursue a degree in Human Services or Social Service Advocacy. Her desire is to educate, empower, and impact those who may be facing social, economic, and health barriers.
In her spare time, Kim enjoys outdoor walks, dancing, visits with family and friends, listening to music, reading and dabbles in writing.